Office Hours / Appointments: Our office hours are Monday, Tuesday, and Thursday 7:30 a.m. to 5:00 p.m. and Wednesday and Friday 7:30a.m. to 1:30 p.m. Patients are seen on an appointment basis. If you are unable to keep your appointment, please provide 48 hours notice so that we may offer another patient the opportunity for an earlier appointment. Our office will gladly reschedule your appointment.

The Cary Skin Center will make every effort to honor your appointment time. Emergencies do occur which may delay your scheduled appointment time. Our staff will keep you informed if the doctors will be delayed in seeing you. For urgent problems that require immediate attention, please call our office as early in the day as possible and ask to speak with a nurse. Based on your condition, we will make every effort to see you the day of your call.

After Hours Calls: Dr. Clark and Dr. Flynn can be contacted after hours for urgent problems, by calling 919 363-7546 and following the instructions for contacting the doctor.

Prescriptions: For prescription refills please call our office during regular business hours. We have arranged for you to speak with our nurse or leave a message regarding your prescription. Please leave your full name, address, telephone number, date of birth, name of medication, and your pharmacy's area code and phone number. Your prescription will be called in by the next business day. Please note that we are unable to prescribe medication that was not originally provided by our office or refill prescriptions older than 12 months.

Telephone Calls: Please call our office concerning questions about your medications, skin care, or services we offer. Our trained staff are available to answer your inquires.

Smoking: Our office is a smoke-free facility. We appreciate your cooperation with this policy.

Cosmetic Consultations: Please explore our web page for the Aesthetic Surgery & Laser Center, or call our office to inquire about cosmetic procedures. Our cosmetic services coordinator can answer many of your questions over the phone. Messages will be returned within 24 hours.

Our cosmetic services coordinator typically provides the initial consultation and information session for many of our services. Prior to your visit you will receive an information packet, describing the procedure(s) you are interested in. After your consultation with our cosmetic services coordinator, you may schedule an evaluation with one of our doctors. IT IS VERY IMPORTANT THAT YOU SPECIFY IN ADVANCE THE PROCEDURE(S) IN WHICH YOU ARE INTERESTED. Scheduling with both our cosmetic services coordinator and the doctor is based upon your specific interests. In order that we may serve all of our patients more efficiently, we request that your consultation be limited to the procedures for which you have been scheduled. We will be happy to provide you another appointment should you wish to discuss additional procedures.

Cancellation of Cosmetic Procedures: At least 48 hours notice for cancellation of cosmetic procedures is required. Appointments cancelled with less than 48 hours notice will be subject to loss of the deposit.

Cosmetic Surgery: Fees for cosmetic procedures are not reimbursed through health insurance plans. Our billing office personnel can address concerns or questions regarding our fees. Payment for services is required at the time of your visit. We accept Visa, MasterCard, American Express, Discover Cards, personal checks, and cash.

Financial Policy: Our billing office personnel can address concerns or questions regarding our fees. Payment for services is required at the time of your visit. Cosmetic services require prior payment to schedule the procedure (see below). We accept Visa, MasterCard, American Express, Discover Card and personal checks. Please inform our office immediately of any change in your insurance coverage.

Private Patients With or Without Insurance: We require payment at the time of service.

Medicare: We will file with Medicare for you and receive 80% of the approved amount directly from Medicare. Medicare will automatically file for most carriers of secondary insurance. If your plan does not have this automatic filing you will be responsible for the remaining 20% at the time of service. We will provide you receipt to attach to the explanation you receive from Medicare to mail to your secondary insurance for direct reimbursement. You will be expected to pay, at the time of service, this remaining 20% (if applicable), any unmet deductible, and any non-covered services (see below).

The Federal Medicare program, administered through the Center for Medicare and Medicaid Services (CMS), will not cover many services they consider medically unnecessary or inappropriate. These procedures are listed on our web site. Please be advised that you will be responsible for all fees related to these services. We will attempt to advise you in advance if Medicare will not cover a service. Supplemental or secondary insurance to Medicare will not cover services denied by Medicare. We recommend checking with your insurance carrier prior to treatment if you are concerned about these issues.

HMO, PPO, Other Group Insurance Plans: If your health insurance plan has contracted with our office we will gladly file your claim. We do, however, require copayment, payment for non-covered services and any percent responsibility you have under your plan at the time of your visit. In circumstances where our office does not participate in your health insurance plan, the total cost of your visit is expected at the time of service. Please be aware that most insurance plans require separate approval for consultations and procedures. We will gladly assist you in this process, but you must be proactive and ensure that your plan has approved your consultation and procedure.